Frequently Asked Questions
The best way to choose a doctor is to read the bios on our about us page and learn about the specialties for each doctor. Each of our doctors concentrate on a specialty and we work collectively together to best take care of our patients.
Yes, our primary care doctors are contracted with insurance. We will bill for office visits and spinal manipulation with our insurance-contracted primary doctors, Dr. Nina Paroo and Dr. Justin Newell. Our services and products, other than primary care office visits, are not billed to insurance and therefore, payment must be made at the time of service. After payment, you may request a superbill from us for certain services and for visits with our speciality doctors for you to send to your insurance yourself. You may use your HSA card to pay for cash services.
We accept Premera Blue Cross, Regence Blue Shield, LifeWise-Health plan of Washington, Bridgespan, Asuris - Northwest Health, Healthcare Management Administration, BlueCross BlueShield, Regence Group Administration, First Choice Health.
Absolutely, we believe it is in the best interest of our patients to cooperate with all medical providers. For example, we often work with oncologists to help patients with variety of cancers. Together we work to raise the patients’ immune systems and support ongoing therapies. We also will make referrals to medical specialists as well as to imaging when medically necessary.
We do accept all credit cards. You may use your HSA card for all of our services as well Gift cards may also be purchased.
We work with several national laboratories such as LabCorp, and Quest. They will bill your insurance directly. We also work with several national and international specialty labs such as RGCC, Diagnostic Solutions, Dutch Test … They normally do not bill insurance companies. We have negotiated a set price to reduce your cost.
Yes, we do. We have provided IV therapy since 2006. Some of our IV drips are self-referred through the IV Lounge. Personalized drips at higher doses or unique IV formulas are available only by prescription from one our physicians. We ask you consult with one of our physicians for these specialized drips. Our first and foremost concern is your safety and your comfort. We source our individual raw ingredients from nationally-based certified pharmacies and make your unique IV bag the day of service.
Yes, along with carrying some of the most purest doctor recommended brands, we also carry our own signature formulations, Khosh Formulas, formulated by our physicians and compounded with purity and quality, derived mostly from European materials, in mind. Some of the most popular formulas are: ChillPill, Sweet Dreams, Brain Power, Immuno Charge, and Inflamaway capsules and protein powders You May purchase these and others from our online store.
We have a 48 hour business day cancellation policy. As a courtesy for our patients on the waiting list and for our providers, we request that if you are unable to make your appointment on time, kindly reschedule your appointment prior to 48 business hours. Cancelling within 48 hours of your visit will result in you being charged 100% of your service.
Yes, when you schedule an appointment you will be invited to join our electronic medical record portal where there will be a few documents you will need to fill out. Please make sure to register with the portal as this will allow for convenient and easy communication between you and your providers.
To schedule or change appointments, kindly text (preferred) or call 425-451-0404 during business hours to speak with one of our concierge team members. You may also request an appointment by filling out the form under the ‘Contact Us’. Alternatively, you may send an email to firstname.lastname@example.org
The doctor will do a comprehensive medical history, symptom review, possible physical exam followed by ordering of any medically necessary testing, initial therapies and follow up instructions. It is recommended for all new patients to upload and bring with you any recent lab work, supplements and medications as well as a 3D cone dental X-ray if you have one. If you are having a telehealth visit, kindly upload them in the portal prior to your telehealth. Make sure all intake forms and consent forms that were electronically sent to you are completed prior to your visit.
Kindly upload your insurance card and ID ChARM or bring them with you to your visit. Complete your required new patient intake forms and consent forms at least 24 hours prior to your visit. Gather and upload or bring in your recent labs, supplements, medications and 3-cone dental x-ray if available. For labs, please make sure to ‘share’ by choosing the provider you will be seeing.
Take a photo of the front and back side of your insurance card and upload it into the ‘Documents’ tab of ChARM. Please file it for review to “Dawn Swalander-Clark” (our biller).
You will receive a link in your email to join the video call or you may login to ChARM and access the call under the ‘Appointments’ tab.
Please message the front desk Concierge team on ChARM, Tamara, Carlena or Cassidy, and let them know with whom you would like to schedule and what days and times work the best for you.
If you have it in a file format, you can go to the documents section and hit the orange upload button. Please make sure to share for review with your doctor. If it is on paper take a photo and upload it the same way as described previously.
Please send our medical assistant, a message in the ChARM portal with what you need refilled. You can also reach them by calling us at 425-451-0404 EXT 102.
*For now, kindly send a message to the front desk Concierge team on ChARM, Tamara, Carlena or Cassidy, and let them know what products you need, the quantities, and whether you’d like them shipped or picked up. If you are planning to pick up please let us know when you are planning to stop by so it is ready.
*We are working on opening an online store available soon for supplement ordering, so be on the lookout for that soon!
If you would like to see your lab results, access your ChARM patient portal and go to the Lab Records tab. If you do not see your labs I under that section, check Document tab. If it has been more than two weeks since your lab test, please send message to our medical assistant to look for any pending results. Most lab results take 2-3 weeks to come back to us. Some of the specialty tests may take up to 4 weeks to return results to us.
Copayments, coinsurance and cash payments are all due at time of service and Telehealth will be charged to the card after the appointment for the amount billed from the doctor. Once you have completed a telehealth visit, kindly send a text to our Concierge team letting them know if you need to add on any supplements or test kits to your order and where you need to have them sent.