FAQ
Frequently Asked Questions
How do I decide which doctor to see?
The best way to choose a doctor is to read the bios on our team page and learn about each doctor’s specialties. Each of our doctors focuses on a specialty and we work collectively to take the best care of our patients.
Do you accept insurance?
Yes, our primary care doctors are contracted with insurance. We will bill for office visits and spinal manipulation with our insurance-contracted primary doctors, Dr. Nina Paroo and Dr. Justin Newell. Our services and products, other than primary care office visits, are not billed to insurance and therefore, payment must be made at the time of service. After payment, you may request a superbill from us for certain services and for visits with our specialty doctors for you to send to your insurance yourself. You may use your HSA card to pay for cash services.
What insurances do we accept?
We accept Premera Blue Cross, Regence Blue Shield, LifeWise-Health Plan of Washington, Bridgespan, Asuris Northwest Health, Healthcare Management Administrators, BlueCross BlueShield, Regence Group Administrators, and First Choice Health.
Do you work with MDs?
Absolutely. We believe it is in the best interest of our patients to cooperate with all medical providers. For example, we often work with oncologists to help patients with a variety of cancers. Together we work to raise the patients’ immune systems and support ongoing therapies. We also make referrals to medical specialists as well as to imaging when medically necessary.
Do you accept credit cards?
We accept all credit cards. You may use your HSA card for all of our services as well. Gift cards may also be purchased.
What laboratories do you use?
We work with several national laboratories such as LabCorp and Quest. They will bill your insurance directly. We also work with several national and international specialty labs such as RGCC, Diagnostic Solutions, and Dutch Test. They normally do not bill insurance companies; we have negotiated set prices to reduce your cost.
Is there Wi-Fi?
Yes. Please ask our concierge team for the password.
Do you offer IV therapy?
Yes, we do. We have provided IV therapy since 2006. Some of our IV drips are self-referred through the IV Lounge. Personalized drips at higher doses or unique IV formulas are available only by prescription from one of our physicians. We ask you to consult with one of our physicians for these specialized drips. Our first and foremost concern is your safety and your comfort. We source our individual raw ingredients from nationally based certified pharmacies and make your unique IV bag the day of service.
Do you sell supplements?
Yes. Along with carrying some of the purest doctor-recommended brands, we also carry our own signature formulations — Khosh Formulas — formulated by our physicians and compounded with purity and quality in mind, derived mostly from European materials. Some of the most popular formulas are ChillPill, Sweet Dreams, Brain Power, Immuno Charge, and Inflamaway capsules and protein powders. You may purchase these and others from our online store.
What is your cancellation policy?
We have a 48 business-hour cancellation policy. As a courtesy to our patients on the waiting list and to our providers, we request that if you are unable to make your appointment, you reschedule prior to 48 business hours. Cancelling within 48 hours of your visit will result in being charged 100% of the service.
Is there any paperwork I need to fill out?
Yes. When you schedule an appointment, you will be invited to join our electronic medical record portal, where there are a few documents you will need to fill out. Please make sure to register with the portal as this allows for convenient and easy communication between you and your providers.
What is the best way to make an appointment?
To schedule or change appointments, text (preferred) or call 425-451-0404 during business hours to speak with one of our concierge team members. You may also request an appointment by filling out the form on our Contact Us page.
What should I expect at my first visit?
The doctor will do a comprehensive medical history, symptom review, and possible physical exam, followed by ordering any medically necessary testing, initial therapies, and follow-up instructions. We recommend that all new patients upload and bring any recent lab work, supplements, and medications, as well as a 3D cone dental X-ray if you have one. If you are having a telehealth visit, please upload these in the portal prior to your telehealth visit. Make sure all intake forms and consent forms that were electronically sent to you are completed prior to your visit.
What do I need to do prior to my first appointment?
Upload your insurance card and ID to ChARM or bring them with you to your visit. Complete your required new-patient intake forms and consent forms at least 24 hours prior to your visit. Gather and upload or bring in your recent labs, supplements, medications, and 3D cone dental X-ray if available. For labs, please make sure to ‘share’ by choosing the provider you will be seeing.
How do I upload my insurance card into ChARM?
Take a photo of the front and back of your insurance card and upload it into the ‘Documents’ tab of ChARM. Please file it for review to “Dawn Swalander-Clark” (our biller).
How do I access my telehealth appointments?
You will receive a link in your email to join the video call, or you may log in to ChARM and access the call under the ‘Appointments’ tab.
How can I schedule a follow-up?
Please message the front desk concierge team on ChARM and let them know with whom you would like to schedule, and what days and times work best for you.
How do I upload my recent labs or protocol into ChARM?
If you have it in a file format, you can go to the documents section and hit the orange upload button. Please make sure to share for review with your doctor. If it is on paper, take a photo and upload it the same way.
How do I refill prescriptions?
Please send our medical assistant a message in the ChARM portal with what you need refilled. You can also reach them by calling 425-451-0404 ext. 102.
How do I refill supplements?
Send a message to the front desk concierge team on ChARM and let them know what products you need, the quantities, and whether you’d like them shipped or picked up. If you are planning to pick up, please let us know when you are planning to stop by so it is ready. An online store for supplement ordering is in the works — stay tuned.
How can I check my lab results?
Access your ChARM patient portal and go to the Lab Records tab. If you don’t see your labs there, check the Documents tab. If it has been more than two weeks since your lab test, please send a message to our medical assistant to look for any pending results. Most lab results take 2–3 weeks to come back to us. Some specialty tests may take up to 4 weeks.
How does billing work at Holistique?
Copayments, coinsurance, and cash payments are all due at the time of service. Telehealth visits will be charged to the card on file after the appointment for the amount billed by the doctor. Once you have completed a telehealth visit, please send a text to our concierge team letting them know if you need to add any supplements or test kits to your order, and where you’d like them sent.